A man with a disability has been left humiliated and stranded by Jetstar last month.
Ian Smith was flying home to Lismore after a cruise holiday in Fiji when he was refused entry onto his flight.
His family informed 7 News that the 67-year-old wheelchair-bound man was not allowed onto the plane due to his weight.
This is despite being deemed fine to fly on previous Jetstar flights throughout his trip.
His son David claimed that the airline deemed him too heavy to be transferred by the airline’s wheelchair, and as a
Ian said he was “gutted” by the experience
“They treat me like an idiot and I’m not an idiot. I’m disabled, but I’m still a human being,” he said.
Jetstar has since responded to the claims:
“We sincerely apologise to Mr Smith for this situation and appreciate that the inconsistent application of our wheelchair policy has been frustrating,” a spokesperson said.
“While Mr Smith has been manually lifted into his seat on previous flights with Jetstar, our airport teams are not approved to perform manual lifts of passengers requiring wheelchair assistance and this shouldn’t have occurred.”
Ian was eventually flown back via a Qantas flight organised by Jetstar.