One Of Aussies Biggest Brands For Misleading Us!
Women’s activewear giant Lululemon is in hot water over website claims that all sale items were "yours for keeps, so no returns and no exchanges."
Lululemon Athletica has paid penalties of $32,400 after the Australian Competition and Consumer Commission issued three infringement notices for allegedly false or misleading representations about consumer guarantee rights.
The consumer watchdog highlighted two issued used by the yoga inspired brand.
"We made a little extra – don't be shy, help yourself. It's yours for keeps so no returns and no exchanges," read the first notice online, while the second stated, "Final sale items like underwear, water bottles + We Made Too Much gear are yours for keeps."
The ACCC alleged that the first statement suggested consumers were not entitled to exchange, return or obtain a refund for products under any circumstances.
It also found the second statement represented consumers had no right to a remedy under any circumstances.
"If a product or service fails to meet a consumer guarantee, people are automatically entitled to a remedy under the Australian Consumer Law," said ACCC Deputy Chair Delia Rickard."If products develop a fault which constitutes a major failure, customers are entitled to a refund, even if the product was purchased on sale."
Lululemon said "We have collaborated with the ACCC to resolve all alleged contraventions and to ensure that our commitment to consumer rights is clear and in accordance with the Australian Consumer Law. Our language in-store and online has been updated.’’