Melbourne Woman Shares Disability Agency's 'Major Stuff Up'
A woman from Melbourne has received a letter from the The National Disability Insurance Scheme (NDIS) addressed to ‘Ms Intellectual Disability’.
The woman's first name was replaced by the condition at the top of the letter, which could be seen by anyone handling the piece of mail.
The woman shared a photo of the embarrassing mistake on Facebook, saying 'Just got my first letter from the NDIS...it's not giving me much confidence in their systems [or their mail-merging capabilities].’
The woman felt that it was such a major stuff up, that sharing the image publicly on social media was a lesson to any business, government or NGO, to check all mail before sending.
According to ABC News, The National Disability Insurance Agency — the Commonwealth body responsible for the NDIS — conceded it was a "very unfortunate" mistake.
"The agency acknowledges this was a very unfortunate error and acted swiftly to contact the recipient to apologise," a spokeswoman said in a statement.
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